The Google SRE book defines toil as work that's "manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as a service grows". I like how Tiarnan boils that down further. It's a useful way of categorising work.https://twitter.com/NYCDubliner/status/1220495898771361792 …
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I think there's a lot to be said for that, and I think it can be properly managed, because when people understand what it's for, and how it may well make their lives better at times, it surely isn't toil?
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Yeah, learning how something works isn't toil. Doing the same thing for the hundredth time is. But with every layer of abstraction/automation we decrease our knowledge of how the inside of our terrifying world-spanning machines work. And I think about that a lot.
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