Why are Amazon CoE's not made public? IMHO post event summaries (https://aws.amazon.com/premiumsupport/technology/pes/ …) generally do not contain enough information to learn from.
cc @_msw_ @colmmacc @MarcJBrooker @tacertain @QuinnyPig
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Numbers of customers, volumes of data, features that are coming soon, etc. We'd have to spend effort removing all of that, but the folks who write and edit COEs have other things to do! 4/n
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Lastly, like anything we make public, there are perception concerns. A document like a COE can be a gift to cynical critics, it contains a neat list negatives. To a strong technical audience, this is a positive! But not to everyone. 5/n
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Speaking for myself, and having written my first COE at AWS last week, I think this answer is spot on. Customer impact is clearly top of mind, and the real discussion is about 1/ what could have been done to mitigate faster 2/ how could the error be prevented in the first place.
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When patterns emerge, building those into services or publishing best practices are most useful to customers.
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