...but without the details of what data is gathered and how it’s analyzed, these debates are unhelpful at best. I keep hearing Amazon doesn’t perform these analyses in the skeletal/linear “5W” way...great! Now show me what you actually do, then.
I'm planning to talk in even more detail on how we did incident management and analysis, but I don't think we're going to get into a public example of an actual event. Our analyses are thorough and typically include many internal confidential systems and details.
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ooooh thanks for flagging
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Details about how an actual event was analyzed is valuable (by who? over what time period? who did they speak to, what behavioral data did they collate with verbal data? what background or history did they incorporate into the themes or patterns they arrived at?)
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(what training is provided for people doing the analysis? if group meetings are involved: are they optional or required for some/all to attend?) Those sort of things are worthwhile to hear about in your presentation, details of the event itself is less interesting to me.
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> typically include many internal confidential systems and details Makes sense but I think there would be *huge* benefit to your customers if there was a way to make this work. For reference one of the better postmortems from industry recently:https://blog.cloudflare.com/details-of-the-cloudflare-outage-on-july-2-2019/ …
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request as a former and (almost certainly) future AWS customer: consider "typically include many internal confidential systems and details" as a challenge rather than a hard blocker
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