Figuring out how to invest in robustness & resilience is challenging. They can conflict. We risk burning folks out if systems aren’t robust. People intervening are required in fundamentally surprising events, but they will struggle less given extra transparency of the system.https://twitter.com/colmmacc/status/1152077374042734592 …
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@aaronblohowiak talks about it as actions that dont need folks to think much about mental models for recovery. What’s hard is figuring out how/when resilience gets traded off in pursuit of better, faster, cheaper pressure. You find this out when recovery options themselves fail.Thanks. Twitter will use this to make your timeline better. UndoUndo
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There is always a gap between saying what people “should” do and what they *actually* do in response to incidents.https://twitter.com/allspaw/status/1139266907092246528?s=21 …
Thanks. Twitter will use this to make your timeline better. UndoUndo
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