6. I'm on-call today! As a "call leader", we lead and coordinate the mitigation of operational events behind the scenes.
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I'm probably making my point poorly, that said I do generally agree with (warning, long) https://www.oreilly.com/ideas/the-infinite-hows … I'd say the key points are 1) "why" frequently leading to a counterfactual framing when reviewing human actions ("why did the on call not check the graph?)" (1/2)
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(2) "The reality is that there is no such thing as the cause, or primary cause or root cause" (this quote is from Dekker, but similar concept is in How Complex Systems Fail linked above)
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The surface language mismatches the deep structure. For the sake of argument, I’ll grant no ‘serious’ practitioner. What about the non-serious practitioner? Or the amateur practitioner? (And who decides who is ‘serious’ and who isn’t anyway?)
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