Today is my 9 year anniversary of working at AWS. Here's 9 personal takes on what it's like ...
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1. I work in our "Blackfoot" HQ building, named after our NAT platform, named in turn after the penguin. Plural is "Blackfoots".
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2. Favourite benefit is a mailroom with http://Amazon.com 's shipping rates! Great for sending gifts to Ireland.
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3. Opportunities are boundless and barriers few. I could propose, start and tech-lead
@Amazon_Route_53 as a junior engineer. Just do it.3 replies 4 retweets 37 likesShow this thread -
4. Now as a senior engineer, I get to talk to at least five customers a week. Remote site visits once a month.
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5. I work across several large orgs and industry changing projects, but still get to ship code, do code reviews, and on-call.
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6. I'm on-call today! As a "call leader", we lead and coordinate the mitigation of operational events behind the scenes.
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7. Top event management tips: Stay calm, Assess the situation, Focus on mitigation - not root cause, Escalate early! (SAFE).
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Replying to @colmmacc @Amazon_Route_53
Ah - I see this tweet is a couple of years old ... aka the good old days, when the zeitgeist wasn’t so against the idea of a “root cause”.pic.twitter.com/txGiuRR2a5
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Replying to @copyconstruct @Amazon_Route_53
That's the reason for the advice, but I still roll my eyes at that trend. 5 why's isn't about finding a single root cause, it's about finding the many systemic issues that can contribute to operational risks and fixing them!
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I also roll my eyes at the idea of observability tools being for better event triage. Humans debugging things to mitigate events should very very much be a final resort.
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https://how.complexsystems.fail/ is from 1998, so not exactly bleeding edge?
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Jacob Retweeted
For 5 whys, see e.g. https://twitter.com/UberGeekGirl/status/1114358940471447552 … and/or ask "How did we end up incorporating 5Whys & RCA into postmortems anyhow" (perhaps it was cargo culting?)
Jacob added,
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