O.k. some quick followup clarifications: 1/ some planned maintenance is ok, it's deliberate downtime so as not to exceed an SLA that is bad. 2/ Error budgets as cudgel in an "us" (operators) vs "them" (business) culture is egregiously bad IMO.https://twitter.com/colmmacc/status/1131382621487767555 …
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The model I like is to build and own a service as a team, including the business aspects. Closing the loop so the team has a meaningful sense of ownership over those business aspects is super super important. In that framing, error budgets become macabre.
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