"Error budgets" are the god-damn worst idea I've heard of in recent years. SLAs should be realistic goals about what we can achieve with our current techniques and tools, not permission to fail a certain amount.
-
-
I think that "strong contracts empower distributed ownership". Thus, an explicit error budget -- with e.g. common visibility of current value -- empowers teams to make the right decisions and have clear expectations what happens when you miss your SLA.
-
Measuring SLAs and how you're doing, down to each customer's experience, and having transparency about that ... that's all good. But that's just using an SLA IMO. Error budgets are an extra concept layered on top, and my point is I don't think it's a good one.
- 11 more replies
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.