if they apologized for every time 1 of their employees was an asshole to me they'd have to hire a full time apologizer.
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Then, Squeed, they should..at each gate. Hire better. Train better. Caring customer service is doable. We should demand it
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AMEN but if u resist 2 much n th airport th chance of gettng arrestd is always ther.They know it & thus remain smug
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Too right. So take down facts -names, pics, witnesses- and call airline. If they do not address, post with
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sound advice, thanks Karl
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The crying mom… Bordered on ridiculous…
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Agree. What an act!
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Have you all thought maybe, just MAYBE, she was overwhelmed? Having 2 young kids is stressful and flying with them even more so- compassion?
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Hit her with a stroller with 2 babies in tow yea just maybe that would do it people just don't care anymore
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These flight crews and gate agents have WAY to much authority on the ground
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We dont know the whole story But certainly not let passengers do what they want. At the same time airlines need to be more customer friendly
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I used to work for Continental and I've heard some horror stories about passengers
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At least they feel remorseful about it. United didn't even give two shits.
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...but I bet that American Airlines wouldn't have apologised so quickly if the horror incident with United had never happened.
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The passenger who stood up for that mother and child is a HERO!!
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When I had a toddler on a flight the Stroller was handed over at entry to plane handed back when exiting, what's the big deal? No problems.
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So two strollers? Or one big stroller....leave it at the door sit down get it on the way out. Attendant was defo wrong though but still cmon
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Took me 30seconds to find AA policy on strollers. Seriously, follow the rules. No issues.
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