BTW @intel, I assume you already know that your customer support page is mostly non-functional? I have hit dozens of errors on just one RMA.pic.twitter.com/8YR8VgQPBY
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You also have a ton of problems with your RMA ingress, like that you enter all the chip ID numbers _and then it throws them out_...
... such that you then have to re-find them and re-type them in again when support contacts you by email and wants them all! It's nuts!
Have you folks recently walked through your own RMA process _exactly_ like an end-user has to? You really should, if you haven't.
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