(Are the results still clean if the survey isn’t about website usability?)
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You can easily get around this by doing A/B testing, where a feedback dialog is added to version A and an anti-feedback dialog (a feedback dialog going backwards in time) is added to version B. The positive and negative Net Promoter Score amplitudes will cancel themselves out.
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For years this described intel lib docs. Pages were very large and slow. The feedback form was even broken. Glad the docs site is usable again.
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this tracks
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And do not forget about alerts about notifications or subscription that every new website does now
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My personal rule for mobile apps is this: if the app asks me to rate it in the store, I do rate it, but I rate it 1 star for interrupting whatever I was actually trying to do.
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