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cmuratori's profile
Casey Muratori
Casey Muratori
Casey Muratori
@cmuratori

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Casey Muratori

@cmuratori

I'm worried that the baby thinks people can't change.

Seattle
caseymuratori.com
Joined March 2009

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    1. Casey Muratori‏ @cmuratori 17 Apr 2019

      I feel like I should provide evidence from time to time that my "I report these bugs and they never get fixed" line isn't a lie. Here are the @wacom March 2019 driver release notes. The bug I've highlighted was first isolated and reported by _me_... on August 13th, 2015 :(pic.twitter.com/TRLJyyg9Oq

      2 replies 5 retweets 54 likes
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    2. Casey Muratori‏ @cmuratori 17 Apr 2019

      For reference, here is me explaining it to their tech support, _and_ providing the work-around, four years ago.pic.twitter.com/oQtdeFGWfc

      3 replies 1 retweet 26 likes
      Show this thread
      Casey Muratori‏ @cmuratori 17 Apr 2019

      Perhaps paradoxically, the more resources a company has, the less capable it seems to be at fixing bugs that are reported. When I e-mail a solo developer about a bug, it often gets fixed in a matter of weeks. When I e-mail a large company, it often never does.

      2:31 PM - 17 Apr 2019
      • 9 Retweets
      • 94 Likes
      • Oscar Ty 🍂🍁🔞 Jeremy Laumon James Daniel Ratcliffe JoeTDC McCloud Josh Whitkin Jace Cear
      11 replies 9 retweets 94 likes
        1. tonči zonjić‏ @tozozozo 17 Apr 2019
          Replying to @cmuratori

          with large companies it's always just counting how many steps it takes until they instruct you to reinstall everything on the off chance it fixes something (usually between one and three)

          0 replies 0 retweets 0 likes
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        1. Tyler Glaiel‏Verified account @TylerGlaiel 17 Apr 2019
          Replying to @cmuratori

          Especially when a company has a "voting" system for which bugs to prioritize so even if you find an exact cause of an easy to fix bug for them, too bad cause "IOS app has an incorrect icon" has 10x the votes on the tracker

          0 replies 0 retweets 4 likes
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        1. Richard Maxwell‏ @JodiTheTigger 17 Apr 2019
          Replying to @cmuratori

          I remember fixing a bug the day a user reported it, but due to release scheduling, it didn't see light of day for 6 months.

          0 replies 0 retweets 2 likes
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        1. New conversation
        2. Richard Mitton‏ @grumpygiant 17 Apr 2019
          Replying to @cmuratori

          I hear you. My experience with NVidia support: me: You have a driver bug. Here's a complete repro case. nvidia: Have you tried reinstalling the driver?

          1 reply 0 retweets 8 likes
        3. Mykola Naichuk‏ @MNaichuk 17 Apr 2019
          Replying to @grumpygiant @cmuratori

          I once reported two issues in NSight, their graphics debugging tool, and they got back to me within couple of days and the issues were fixed within couple of weeks. Was very pleasantly surprised :-) I guess, it really depends on the team.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Polarity ♒️ 🏳️‍⚧️‏ @PoPlaysGames 17 Apr 2019
          Replying to @cmuratori

          Bought a Cintiq Companion Hybrid from Wacom (the one that displays from a PC, or a built in Android device). Wacom only ever released one bugfix patch for its custom version of Android, so the version it released with, is the only version it will ever have, unfixed bugs and all.

          0 replies 0 retweets 1 like
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        1. Rafe Lepre‏ @hyphnKnight 17 Apr 2019
          Replying to @cmuratori

          The solo developers you email are likely working on smaller/fewer projects

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        1. State Off Games‏ @StateOffGames 17 Apr 2019
          Replying to @cmuratori

          It's known as the "Top men are working on it"-syndrome

          0 replies 0 retweets 0 likes
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        2. Catalin Balan‏ @laserbeam333 17 Apr 2019
          Replying to @cmuratori

          The fact that a workaround exists (and is not hard to do) often will deprioritise a bug fix.

          1 reply 0 retweets 0 likes
        3. Catalin Balan‏ @laserbeam333 17 Apr 2019
          Replying to @laserbeam333 @cmuratori

          And the real workaround is: Hitting undo and drawing the short line again (which is part of the normal workflow of everyone using any drawing app). There's a chance bugs like these have side effects, but then the issue is "should be marked as won't fix"

          0 replies 0 retweets 0 likes
        4. End of conversation

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