Thanks for reaching out. Have you tried the steps mentioned in this Help Center article: https://goo.gl/TvJhNY ? Also, can you share screenshots and additional info to help us look in to it? Keep us in the loop.
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It seems to be my WiFi provider as people who have the same WiFi are having the same issue. Here's what it says when I go to my settingspic.twitter.com/s70rnGHY7f
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