Center for Civic Design Retweeted Mollie Ruskin
The IRS is having a tough day. Read through this thread by our friend @mollieruskin with UX commentary as she uses the site to file her return.
Are you doing these things to *your* users?https://twitter.com/mollieruskin/status/986376060680986624 …
Center for Civic Design added,
Mollie Ruskin @mollieruskin
(1/) As a former fed govt employee, I try *real* hard not to bash govt tech because I know it's a hot mess in there, but damn, the #TaxDay #UX blues got me down. With respect for how hard these things are to fix, here's a lil review of one bit of http://IRS.gov ...
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3:58 PM - 17 Apr 2018
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