Okay, let's say you have an agency leader who wants to do a PAPER FORM REDESIGN—no specific dedicated resources other than existing agency staff and that leadership will. What resources do you send to them?
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a contract with
@mollyampersand ideally. failing that, this book is pretty solid https://www.amazon.com/gp/product/0500515085/ … . for inspiration, they could do a lot worse than browse through@civicdesign's Showcase section https://civicdesign.org/showcase/
Yes, and a combination of these starting with Vol 10 https://civicdesign.org/fieldguides/
