The customer isn't always right. For example, a subject line like this in an email we received:
"If this is open source, why is it $200/year?"




Because we're not your slave and these things cost us money and we already gave a whole bunch out for free.
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I get your point, Jason - while not being certain to be myself a functioning adult ;) It remains that, at large, the business model for open source is still a poorly understood topic - both because it is not that simple and because software history remains taught by marketers.
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Many non-tech people don't know how valuable software and services are. People need to be educated to get the idea
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