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The customer isn't always right. For example, a subject line like this in an email we received:
"If this is open source, why is it $200/year?"
Because we're not your slave and these things cost us money and we already gave a whole bunch out for free.
This is just one of many ridiculous messages we get. If there's one thing I hope for the next few years, it's that we get to the point where we collectively don't hesitate to call out the innumerable vectors of stupidity in our culture today. Let's stop letting the stupids win.
I had a « I worked at XXXXX cloud (a competitor of my employer) and I didn’t manage to adapt your open source script to make it a service on my company. Can you help me?” I think this was my best of all time.
A competitor? LOLOLOL
I find that these emails are an opportunity to explain and often the person asking the question both accepts and can explain to others.
You are super charitable and understanding compared to me then, and I have to assume you've dealt with a lot worse than I have considering what you've worked on. I'll think on that!
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