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The customer isn't always right. For example, a subject line like this in an email we received:
"If this is open source, why is it $200/year?"
Because we're not your slave and these things cost us money and we already gave a whole bunch out for free.
This is just one of many ridiculous messages we get. If there's one thing I hope for the next few years, it's that we get to the point where we collectively don't hesitate to call out the innumerable vectors of stupidity in our culture today. Let's stop letting the stupids win.
It's time to write an FAQ 
Agreed. The question is OK (at large, what is the difference between free as beer and free as speech) and it remains the main issue that open source business model has to address and clearly explain. The code is just the seed for a service. You charge for the difference.
Yeah, the kind of person who thinks a free bar means they own the establishment. 
Also, foss is about open *source* software. Free computation isn't a thing (unless one is a noprofit organization funded with, let's say, donations or taxes): (good) ML models cost *a lot* of money in electricity, hardware, data, and without considering the research time alone.
It's like this one I heard before...
If constitution allows free speech then why there are phone bills ??
Btw 200 is cheap for what you get, Imho
We get prospects like this at time... "Your website says it's free, why are you saying I need to pay you to set it up‽"
Working in support for 8 years, customers rarely actually value what they have spent no money on.
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