@TeamYouTube Have received 2 playback errors via your app on Apple TV. Very frustrating
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Replying to @chrislara
Hey Chris! Thanks for letting us know. We'd like to look help out. What is the error that you're getting? When did the issue start? Does it happen during live content, VOD, or DVR? Please, let us know!
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Replying to @TeamYouTube
Playback error attempting to watch previously recorded NFL games on YouTube TV app in Apple TV.pic.twitter.com/NliVZ53hkC
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Replying to @chrislara
Thanks for your quick response. That's definitely odd behavior. Do you get this error as the DVR is playing or does it prevent you from watching the game altogether? Also, is this happening on multiple game DVRs or is it just one? Thanks!
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Replying to @TeamYouTube
Prevents me from playing altogether. Happening on multiple games. Just see a spinner until the playback error. I have to AirPlay from YouTube TV on iPhone to Apple TV to watch. Incredibly frustrating
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Replying to @chrislara
Thanks for the update, Chris. We want to help get this fixed quickly. We recommend getting in touch with our live support team over the phone or through chat by contacting them here: http://goo.gl/QVGCvw . Keep us posted. Thanks!
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I did what you suggested. Your live support team could not solve my problem and sent me an email that your product team will research and get back to me in 24 hours. So... on Thanksgiving day, I can’t watch football unless I watch on my iPhone. Poor UX....
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