Over the long weekend before class started, I wasn’t added to the class slack/ given any of the course materials, & I spent hours trying to contact anyone who could help me.
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When I finally reached an admin was told that they no longer had room in the course& I’d have to start next month. I could go into the tedious details of this 48+ hr experience,but I did everything i was supposed to In this process,but admin was insistent on shifting the blame
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I ended up contacting other staff I knew from twitter, who were beyond empathetic & helpful, and got me finally moved into the current class they had told me I would be in, but I talked to five different people who had this same problem, many of whom had quit their jobs.
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There have been repeated issues echoed with sick/attendance policies as well - these are admittedly more minor issues but as they all stack up a picture begins to form of an administration that is unreliable and un-navigatable-
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I cant in good conscience recommend the program to my friends in more precarious positions - they don’t have time, energy, and monetary flexibility to take on these risks
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This all stands in stark contrast with the twitter advertising done by lambda Admin - Announcement of three free digital therapy sessions for students comes across as tone deaf to the students have lost a month of income to Lambdas negligence and disorganization.
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nicole Retweeted dj microbeads
Absolutely one of the current biggest barriers to lambdas success:https://twitter.com/djmicrobeads/status/1213542648633593857?s=20 …
nicole added,
dj microbeads @djmicrobeadsReplying to @nwilliams030When I've talked to people who have hated college, most of their complaints are about things like course onboarding, bureaucracy and being kicked off courses because of administrative fuckups. I cannot fucking stress enough how important it is to get these things right.2 replies 0 retweets 35 likesShow this thread -
nicole Retweeted nicole
nicole added,
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Replying to @nwilliams030
Oh we definitely definitely struggled at admissions and onboarding; I think we’re getting a lot better, but we were unprepared for the deluges of applications and support requests that started coming in, in a way you can’t solve by just hiring more peopls
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Replying to @Austen @nwilliams030
For startups, ‘overwhelming demand’ is a good problem to have, and the solution is to scale up operations and product volume In higher ed, ‘overwhelming demand’ looks like 40,000 apps to Harvard, and the solution is actually to maintain the same class size/product volume
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i.e. lower admit rates, higher rankings/prestige, more big $$$ donations next year
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