Is emotional labor just the stuff that high-performing service workers do in excess of their contractual obligations?
However, the majority of people don't receive tips for extra work. The difficulty with most jobs is that it's hard to contractually specify how much and what kinds of interpersonal and emotional load the job entails
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Result: it feels like a lot of the relational stressors at work are out of scope / Not My Jobpic.twitter.com/fjzS57HHWX
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