e.g. a waiter is required to take orders, serve food, etc. A 'good' waiter is one that performs all those functions + jokes around with the customer, makes them feel comfortable/relaxed/unrushed, etc.
Is emotional labor just the stuff that high-performing service workers do in excess of their contractual obligations?
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Generally, tipping is an unfair and frustrating custom (pay your damn employees), but there's an argument to be made that it helps workers get paid for their emotional labor
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However, the majority of people don't receive tips for extra work. The difficulty with most jobs is that it's hard to contractually specify how much and what kinds of interpersonal and emotional load the job entails
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Result: it feels like a lot of the relational stressors at work are out of scope / Not My Jobpic.twitter.com/fjzS57HHWX
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