I'm sorry to hear this. Have you had a chance to call us using the 'Contact Us' feature within the app? Keep us posted. ^LS
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sent an email to prime-now-feedbackapp@amazon.com as indicated in support docs. it has disappeared into the void.
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When you have time, please contact us here: http://amzn.to/1Y5Linw so we can look into this. ^ME
End of conversation
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