hours staffed
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New conversation
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"We've done the math, and it's not worth it to hire more call center people."
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Personal experience: they're *always* hiring more people, usually in batches of 30-40 about twice a week. It doesn't matter if your literally illegal working conditions are driving an astronomical turnover rate.
End of conversation
New conversation -
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"Your call is not important to us, so if it's not important to you either, please hang up now."
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