Most of my career in Helpdesk engineering was spending an hour+ on calls to seek out issues and engineer solutions to prevent it across the entire company forever. I was entrusted to pursue whatever I felt like. You can’t get to a highly-engineered network based on ticket metricshttps://twitter.com/ryanyates1990/status/1087475913565106176 …
-
Show this thread
-
Over 10 years I went from spending all day fixing malware infections with 25 offices and 14 Helpdesk staff, to 7 Helpdesk staff with 50 offices, just finding stuff to work on all day. Tell me again about your two-week sprint to improve the KPIs this month.
5 replies 16 retweets 186 likesShow this thread -
Based on ticket metrics, the most productive work I’ve ever done was my second year in IT, and I did almost nothing the last few years. You should probably just fire me.
11 replies 6 retweets 121 likesShow this thread -
Replying to @SwiftOnSecurity
Worse, all the stuff that you've done has significantly lowered everyone elses ticket metrics.
3 replies 2 retweets 52 likes -
Replying to @purkkaviritys @SwiftOnSecurity
this!!! I had a previous coworker get angry at me for eliminating a problem that was resulting in a steady flow of tickets to him. Fixing the underlying issue stopped him from being praised for his ticket rates.
1 reply 0 retweets 13 likes
Chaos Retweeted Chaos
Chaos added,
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.