This is exacerbated because I end up signing into my Netflix account on all manner of questionable devices (oh hotel smart TVs...). And the only login method is using my actual password rather than any of the many single-use login strategies that would also be *much* better UX.
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1) Add confirmation when changing the ID of an account! (2 factor & other best practices too.) 2) Add a QR or one-time-code login flow so I don't enter my PW everywhere. I mean, I'd also like my account back. Airplane internet is good enough to tweet but not use your live chat.
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Recovery process is *not good* folks:https://twitter.com/chandlerc1024/status/1213108431672037377 …
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Netflix accounts aren’t particularly sensitive accounts right? Worst case if that happened you call support, they fix it real quick, issued solved seems like?
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I mean, I hope so? Stuck on an airplane for a while so we'll see when I land. But also, I'm a bit more aware of tech and how to solve these things than most. How many others figure this out? Also, who knows what havoc they'll do w/ my account before I get it back...
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The same with Spotify
, my girlfriend's account was taken over this week with the same steps. -
Hey guys, thanks so much for reaching out with your concerns. We will definitely take this feedback on board. For further context, here are some of our recommendations for account security
http://bit.ly/1pQgMQP *KB - Još 1 odgovor
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Have been following this conversation for a good part of today. The customer experience team at
@netflix replying to@chandlerc1024 doesn't know the tech Mafia they are dealing with! What if anything, someone on their team can pick actions for product owners for the next sprintHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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