"Knowledge lives in communities" How to Help Someone Use a Computer by Phil Agre (1996) is a foundational document for my work. "Most user interfaces are terrible. When people make mistakes it’s usually the fault of the interface." I've made a local copy:https://www.librarian.net/stax/4965/how-to-help-someone-use-a-computer-by-phil-agre/#comments …
“Don’t take the keyboard.” Put that in lights. Hands off. I like the phrase “You drive.” It orients the person to something familiar where they feel in control. Their driving also helps with retention and forces you to guide and explain.
