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CenturyLinkHelp Team
@CenturyLinkHelp
We are the official Twitter customer service team for CenturyLink! We are here to listen, learn, and help from 7am - 12am CT M-F and 8am - 8pm CT Sat/Sun.
CenturyLinkHelp Team’s Tweets
Our team would like to wish you a very #HappyNewYear! We will be closed today, Sunday, January 1, and will be back tomorrow at 7 AM CT. While we're out, our technical support team is available 24/7 at bddy.me/3IcOP3O.
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Our team would like to wish you a very #HappyHolidays! We will be closed today, Sunday, December 25th, and will be back tomorrow at 7 AM CT. While we're out, our technical support team is available 24/7 at bddy.me/3VDBhBD.
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Our team would like to wish you #HappyThanksgiving! We will be offline today and will be back Friday at 7 AM CT. While we're out, our tech support team is available 24/7 by chat at bddy.me/3OxIWPI.
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Our & #Florida customers can access free Wi-Fi while #HurricaneIan restoration efforts continue. Locations:
◦ 4001 Palm Tree Blvd, Cape Coral
◦ 4195 Kings Hwy, Port Charlotte
◦ 10546 Tipton Dr., Bokeelia (Pine Island)
We appreciate your patience.
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Quick Update: We’re currently not seeing outages related to the Brightspeed transition. Any service impacts could be related to damage from #HurricaneIan. Our technicians are working to repair home internet and phone services as quickly and safely as possible.
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Tropical Cyclone Ian caused damage to parts of the Lumen/CenturyLink network impacting some home internet & phone services. Technicians are working to repair services as quickly & safely as possible. We are using generators & battery backup to keep services operating.
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Due to planned system maintenance, our team will be offline starting Friday, September 30 at 9 p.m. CT and will resume activity on Sunday October 2 at 8 a.m. CT. We appreciate your patience during this time.
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We are currently ensuring the health and safety of our employees in Florida due to the impacts of #HurricaneIan. As our technicians are able to safely enter neighborhoods, we will continue to assess the impacts to our network and services.
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Our team will be working limited hours today, Monday, September 5th. We will be online from 9 am -6 pm CT to assist. Our tech support team is available 24/7 at bddy.me/3Rpy0oc you need help outside of these hours. #LaborDay
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All services are restored for customers who experienced an outage in the Warrensburg and Oak Grove, Missouri areas. We apologize for the inconvenience and appreciate our customers’ patience and understanding.
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Our techs are working hard to fix a fiber cut affecting some customers in the Warrensburg, Missouri area. Ensuring the reliability of our services is a top priority. We’ll provide regular updates, and we appreciate your patience and understanding.
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All services are restored for customers who experienced a service disruption in Phoenix, Arizona. We apologize for the inconvenience and appreciate our customers’ patience and understanding.
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We’re looking into reports of a service disruption affecting Phoenix, AZ. We will provide updates as we learn more.
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CenturyLink celebrates the independence of our great nation. Our team is out today but will be back online Tuesday, July 5th, at 7 am CT. While we are out, tech support is available 24/7 at bddy.me/3bNuMLb. 🇺🇸 #IndependenceDay
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On Jun. 29, 2022, some customers in the Des Moines, Iowa area experienced service disruptions caused by a fiber cut. All services are now restored. We know staying connected is important and appreciate our customers’ patience and understanding.
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Our techs have identified a fiber cut affecting some customers in the Des Moines, IA area. We're onsite working to quickly resolve this issue. Ensuring the reliability of our services is a top priority. We’ll provide regular updates. We appreciate your patience and understanding.
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We’re aware of reports of a service disruption affecting some customers in the Des Moines, Iowa area. Our techs are working to fix the issue. We will provide updates as we learn more.
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CenturyLink pays tribute to those who gave their lives in service of our country and we honor the sacrifices of all veterans. 🇺🇸 #MemorialDay Our team is out today but will be back at 7 a.m. CT tomorrow. Tech support is available 24/7 at bddy.me/390WSBr.
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Our team would like to wish you a very #HappyNewYear! We will be closed today, Saturday, January 1st, and will be back tomorrow at 8 AM CT. While we're out, our technical support team is available 24/7 at bddy.me/3eC0pWh.
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Our team would like to wish you a very #HappyHolidays! We will be closed today, Saturday, December 25th, and will be back tomorrow at 8 AM CT. While we're out, our technical support team is available 24/7 at 1-800-788-3600.
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See something – say something. Vandals have created a service outage affecting some customers in Lee County, Macon County and East Tallassee. Please notify local authorities at 334-283-6586 w/ any info.
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On October 2, some customers experienced network service disruptions due to cut fiber cables in the Colorado Springs, Colorado area. The majority of services are now restored. We apologize for the inconvenience and appreciate our customers’ patience and understanding.
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We’re aware of reports of an outage affecting some customers in Colorado. Our techs are working to fix the issue. We will provide updates as we learn more. You can check for service updates at: bddy.me/3D36s07
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All call center communication has been restored. We thank our customers for their patience as we resolved this issue.
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We are aware of delays with customers trying to contact our call centers. All necessary teams are engaged and are working diligently to resolve this issue. Until the issue is resolved, customers can open a ticket from the online portal or mobile application.
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CenturyLink technicians are working to repair a fiber cut near New Oxford in Pennsylvania caused by a third party. This cut is impacting services for some customers throughout CenturyLink’s local footprint. We hope to restore services soon.
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The aftereffects of the flooding in the NE continue to hamper our service in the area. Techs are working to restore a service disruption affecting some customers in Clinton, N.J. Our techs are on site and working hard to fix the issue. We appreciate your support and understanding
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Overnight, some customers in Southwest Minnesota will experience a disruption of phone and internet services while we repair damaged fiber. We appreciate their patience and understanding.
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Our team will be working limited hours today, Monday, September 6th. We will be online from 8 am - 5 pm CT to assist. Our tech support team is available 24/7 at 1-800-788-3600 should you need help outside of these hours. #LaborDay
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CenturyLink celebrates the independence of our great nation. Our team is out today but will be back online Monday, July 5th, at 7 am CT. While we are out, tech support is available 24/7 at 1-800-788-3600. 🇺🇸🇺🇸 #IndependenceDay
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Our team restored services caused by an outside third party who inadvertently cut through our fiber in Sioux Falls, SD. We know how essential our network services are to customers and are thankful for your patience.
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Our techs are working to restore voice services in Sioux Falls, SD. Phone lines were inadvertently cut during a third-party road construction project. We are committed to fixing this issue. We appreciate your patience & understanding & will share updates as soon as we can.
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CenturyLink pays tribute to those who gave their lives in service of our country and we honor the sacrifices of all veterans. #MemorialDay 🇺🇸 Our team is out today but will be back at 7 a.m. CT tomorrow. Tech support is available 24/7 at 1-800-788-3600.
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CenturyLink’s customer support is just one click away! Feel free to DM us here or visit us online for help with all your service questions and needs! centurylink.com/home/help.html
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Services are now restored for Seattle customers recently affected by an internet service disruption. We appreciate your patience.
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We’re working to resolve a technical issue disrupting internet service for some customers in Seattle WA. We know how important these services are to you and will provide updates on our progress.
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We are aware of reports of an internet service disruption affecting some customers in Seattle, WA. Our team is investigating and we will provide updates as soon as possible.
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Our Help team would like to wish you a very #HappyNewYear! We will be closed today, Friday, January 1st, and will be back tomorrow at 8 AM CT. While we're out, our tech support team is available 24/7 at 1-800-788-3600.
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Our team would like to wish you a very #HappyHolidays! We will be closed today, Friday, December 25th, and will be back tomorrow at 8 AM CT. While we're out, our technical support team is available 24/7 at 1-800-788-3600.
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