.@century21stores makes it so difficult to exchange anything.
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@century21stores even when my new purchase cost more than the old one.....ok
@colehab Sorry to hear this! Which location was this?
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@century21stores Paramus, NJ. It was resolved, but I didn't expect to wait for 2 managers to approve my exchange as a Gold Loyalty member. -
@colehab Thanks for letting us know! We've passed this along to our team to ensure it doesn't happen again. Glad to hear it was resolved.
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