@whykarenwhy Hi Karen - Sorry to hear this! Please e-mail us your info to socialmedia@c21stores.com & we'll have our team look into this.
@whykarenwhy Seems like our Guest Services team sent you an e-mail. Did you receive it? Please let us know. Thanks.
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@whykarenwhy We're glad that everything worked out. Sorry about the delay. We appreciate your understanding!
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