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century21stores's profile
Century 21 Stores
Century 21 Stores
Century 21 Stores
Verified account
@century21stores

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Century 21 StoresVerified account

@century21stores

Designer brands up to 65% off every day #C21Finds

New York, NY
c21stores.com
Joined December 2009

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
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    1. Henry Cho‏ @hankatronic 21 Oct 2013

      @century21stores complete customer service fail. Overnight shipping, 4 days later nothing. No contact, tracking broken. CSR offers nothing

      1 reply 0 retweets 0 likes
    2. Century 21 Stores‏Verified account @century21stores 21 Oct 2013
      Replying to @hankatronic

      @hankatronic We're sorry to hear about this. Have you had any contact with customer service to date?

      1 reply 0 retweets 0 likes
    3. Henry Cho‏ @hankatronic 21 Oct 2013
      Replying to @century21stores

      @century21stores yes. Told that "maybe" there was a hold. Can ship now but won't arrive til day after tomorrow. Hardly overnight! #CXFail

      1 reply 0 retweets 0 likes
    4. Century 21 Stores‏Verified account @century21stores 21 Oct 2013
      Replying to @hankatronic

      @hankatronic Can you DM us with your email address? We would like to escalate this for further assistance. Thank you.

      2 replies 0 retweets 0 likes
    5. Henry Cho‏ @hankatronic 21 Oct 2013
      Replying to @century21stores

      @century21stores why don't you DM me? Why did I have to call to get help when you could have emailed me days ago?

      1 reply 0 retweets 0 likes
    6. Century 21 Stores‏Verified account @century21stores 21 Oct 2013
      Replying to @hankatronic

      @hankatronic the social team is not part of C21 customer service. But we would like to connect you to the right party.

      1 reply 0 retweets 0 likes
    7. Henry Cho‏ @hankatronic 21 Oct 2013
      Replying to @century21stores

      @century21stores emailed customer service yesterday. No reply. called them today. No help. So who are the "right" people? Y R they different

      1 reply 0 retweets 0 likes
      Century 21 Stores‏Verified account @century21stores 22 Oct 2013
      Replying to @hankatronic

      @hankatronic We understand. Please direct message us with your email, name and order number so we can look into this today.

      8:44 AM - 22 Oct 2013
      0 replies 0 retweets 0 likes

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