@century21stores complete customer service fail. Overnight shipping, 4 days later nothing. No contact, tracking broken. CSR offers nothing
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@century21stores yes. Told that "maybe" there was a hold. Can ship now but won't arrive til day after tomorrow. Hardly overnight!#CXFail
@hankatronic Can you DM us with your email address? We would like to escalate this for further assistance. Thank you.
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@century21stores why don't you DM me? Why did I have to call to get help when you could have emailed me days ago? -
@hankatronic the social team is not part of C21 customer service. But we would like to connect you to the right party. - Show replies
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@century21stores also I still haven't received a cancellation of order email!#customerservicefail at every step -
@hankatronic We cannot DM you until you follow our account. That is why we asked your to DM us your email address. Thank you.
End of conversation
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