CCPipeline

@CCPipeline

Contact Center Pipeline publishes independent, in-depth articles about the contact center industry that you won’t find anywhere else.

Annapolis, MD
Joined November 2013

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  1. Pinned Tweet
    Nov 5

    The November issue of Contact Center Pipeline is here - on our new completely redesigned website - featuring 11 new in-depth articles from our experts, that you won't find anywhere else -

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  2. Nov 7

    Tips to protect your from predatory TCPA litigation - a free webinar with CEO Bob Wienholt and Greg Stafford, The Blacklist Alliance. Webinar: Toxic Tactics of TCPA Predators Today, Wednesday, Nov 7th, Noon EST Register at:

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  3. Nov 6

    Have you visited the brand new Contact Center Pipeline website? The number one resource for contact center professionals just got better -

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  4. Nov 6

    Predatory litigation and fines are on the rise. Understand the potential threats with Bob Wienholt, CEO of

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  5. Nov 6

    Inside the November issue of Contact Center Pipeline Magazine -

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  6. Retweeted
    Nov 5

    All 's should be aware of a rise in predatory TCPA litigation - the smallest infraction can be costly. This Wednesday, is presenting a free webinar discussing this new threat. If you deal with TCPA, don't miss this one -

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  7. Nov 1

    Predatory litigation is on the rise. Understand the potential threats ahead of time. Seth Heyman and Greg Stafford present a joint webinar on Wednesday, November 7 at Noon EST. Register and learn more at:

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  8. Retweeted
    16 May 2017

    The Top 5 Benefits of a Cloud Contact Center |

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  9. Retweeted
    18 May 2017

    Top 10 Ways to Increase Agent Efficiency in Any Call Center |

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  10. Retweeted
    Sep 18

    WHAT IF YOU COULD...prevent non-compliant activities from occurring and remove the need for "after-the-fact ?" It's possible. Register for this workshop to learn how.

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  11. Oct 13

    Download your October issue of Contact Center Pipeline, featuring 'QA in an Omnichannel World' plus 11 more articles from our experts. Download your digital issue today -

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  12. Sep 10

    What to Do When Everyone Hates Their Schedules, by Tiffany Lareau via blog -

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  13. Sep 9
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  14. Sep 9

    See what topics were most popular last month with our Top 5 Blog Posts in August -

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  15. Sep 8
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  16. Sep 8

    [NEW] Four Best Practices for Onboarding New Contact Center Employees, by John Loughlin -

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  17. Sep 7

    The September issue of Contact Center Pipeline Magazine is available - read the summary here -

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  18. Sep 7

    (NEW POST) Unlock Your Employee Engagement Potential - by Dan Hale, Managing Director of Customer Care for Best Western Hotels and Resorts -

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  19. Sep 4

    Download your September issue of Contact Center Pipeline, featuring More Recognition, Please!, plus nine more articles from our experts. Get your digital issue today - Print copies are on the way!

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  20. Aug 1

    Download your August issue of Contact Center Pipeline, featuring Customer-Centric Change, plus 10 more articles from our experts. Get your digital issue today - Print copies are on the way!

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