People are scared, and the ones acting out the worst are the ones who weren't taught how to deal with that fear in a healthy way.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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When I worked at an electronics retailer for several years, we were taught a valuable lesson as sales people (commission-based incomes) that it was okay to say no to a customer when the situation deemed it so. "The customer isn't always right." made us better at our jobs.
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And we had good tactics to educate people that were mistaken in their knowledge or who thought were doing something right. If you served someone well & then found out they were doing something wrong, they often felt good about the experience b/c they weren't wasting time + money.
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Gosh, one of my favorite sorts of articles is the history of why some thing is the way it is. There was a Guardian article years ago about the history of the takeaway sandwich and I still think, like, 'i wish i had written this'
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Yeah, there's such a pleasure (and an enviable brilliance, as you say) to those pieces that make you think differently about something you encounter/experience in your daily life.
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