@YouTube I’ve been having a problem with ads, whenever an ad pops up it never loads, it doesn’t even show the ad. I’ve waited for a long time when it happens and it still hasn’t loaded in the ad, so I can’t even watch videos. And I have amazing internet by the way. Thank you!
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Replying to @candythebat
Oh no! What device are you on? Does it happen to specific ads or all ads that appear? Let us know.
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Replying to @TeamYouTube
Some ads are fine, I mean I can still watch videos if an ad doesn’t pop up and can’t load then I have to play a different game for a while then when I get bored I watch YouTube again trying to watch another video. Yesterday it was really bad it happened basically every time.
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Replying to @candythebat
Thanks for the info, please try these steps: delete the app > restart your device > reinstall the app. Let us know if that clears things up.
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Replying to @TeamYouTube
So far it’s better, I just went on a couple videos to see if there was an ad and on some there was and none of them didn’t load. I’ll tell you if anymore ads do that. Thanks for the advise.
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Replying to @candythebat
You're welcome! Reach out if you have any questions in the future, we're just a tweet away.
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