Hi @calm ORDER 1022 has not arrived despite several emails with no response. Please can you refund or update on delivery. Not impressed.
Hi James, sorry for your troubles. I've flagged this with the team and they'll take a look into it now. 
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Thanks.
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Can you DM me your email address? As they can't find your order under a name search. Thank you for your patience!

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I gave you the order number! You need to follow me I think so I can DM.
End of conversation
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