Call Centre Helper

@callcentrehelp

Call Centre Helper is the leading contact centre magazine. We love contact centres!

Vrijeme pridruživanja: rujan 2011.

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    31. sij
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    ACE 2020 Registration is now open. Super early bird pricing is in effect! Take “Action” and plan to join us in Las Vegas September 14 –17. Get more details and register today!

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  4. Help Us Improve Our Podcasts By Filling In Our Mini-Survey!

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    We’ve announced our new integration of -driven for the platform, now also factoring in customer preferences. . Read the full story in

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    2020 Trends Your Contact Centre Needs To Look Out For Our own Josh highlights 4 key contact centre trends that will continue to make an impact in 2020 in this article from

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    5. velj

    Join our webinar with on the 27 February for a chance to gain insight into how the changing trends in are impacting the advisors of the future, while you will also have the opportunity to share insight and ask questions:

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    How are you doing with Staff Engagement? It can be a tricky one, this article discusses multiple methods for increasing staff engagement in the Contact Centre, check it out

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    Things to consider before you implement a new digital channel for customer service. Via .

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    4. velj

    2 DAYS: ⌛ So many of us are asking the same satisfaction question to customers and we're turning it into bad practise. But, what else can we do? Register for the webinar to find out more 👉

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    24% of agents find their interactions with company systems to be the biggest factor impacting their productivity. Is technology helping or hindering contact centre performance? Learn how you can see real performance gains with the right solutions.

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    Find out how to transform customer feedback into real-time insights at our CX Networking Breakfast, February 27th in London. Register today >>

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    4. velj

    Join us Thursday, February 6th at 1PM EST!

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