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“Only the IVR system can see it. Hey, if it helps I have all your account info up… to confirm, the last four digits of your SSN are XXXX, right?” The guy WAS right, but something was very wrong.
Apologizing for my paranoia, I had an idea: “Hey sir, I’m super super sorry, but something feels weird. I’ll call you back at the number on the back of my card, and we can finish this up. Is that ok? Sorry again. Anyone in particular I should ask for?”
“Uh.... yeah you’ll just get another agent and… they’ll do it.” I hung up. I called Wells Fargo back. No one had used my card at a Target, and, yes, I was just four key presses away from having all of my cash drained by someone at an ATM. Be careful, friends!
This is the correct thing to do every time. Just get into the habit of it. Don’t ever give anything without reaching out yourself. Find a known public number and ask to be transferred to who/wherever the person tells you they are. I’ve done this to the police, even.
Go to your bank in person and order a replacement card now. Dont hesitate. They can still spend with your card number and CVV security code.
I’ve had my “bank” call me a few times in the past. Every time they called it sounded... off, especially when they start asking for “verification”. I always tell them that I’ll call them back. It turns out every request has been a phishing attempt.
My favourite thing about that quote in this tweet is that I can hear you saying *exactly* that! In a kind of high energy way, feeling guilty, but really determined that that’s what was going to happen. Love it.
Never apologize for being paranoid about data when dealing with a large firm , they are expected to provide assurance and verification all they way. You handled this perfectly by offering the call back.
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