Simon Byron

@UplayUbisoft thank you. So given I am one of those some cases, what can be done about it? Going by the forums, I'm far from the only one.

@byronicman Have you contacted our support team to discuss the issue? They can give you more information: http://support.ubi.com/ 

@UplayUbisoft I have - it's a "known issue" and the workaround they suggested didn't fix it. I can't play the game I paid for.

@byronicman Have you contacted them to let them know the work around didn't help? You can try phoning them: http://www.ubi.com/US/Support/InternationalSupport.aspx …

@UplayUbisoft How do I go about getting a refund?

@byronicman Refund requests are handled by the Uplay shop support. You can find our refunds policy and process here: http://shop.ubi.com/store?Action=ContentTheme&Env=BASE&Locale=en_CA&SiteID=ubina&ThemeID=8605600&pbPage=en_CA-ReturnsAndCancellations#q3 …

@UplayUbisoft thanks for this link - it redirects, Could you direct me to UK refund site - a search on http://ubi.com  doesn't work.

@byronicman To find the article, go to https://shop.ubi.com , click "help" in the top right, then scroll down to Returns and Cancellations