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byronicman's profile
Simon Byron
Simon Byron
Simon Byron
@byronicman

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Simon Byron

@byronicman

Director of Publishing @Yogscast. Previously @CurveDigital. Co-presenter of @OneLifeLeft. Views own, definitely contain swears.

onelifeleft.com
Joined January 2009

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    1. Simon Byron‏ @byronicman 3 Feb 2014
      Replying to @byronicman

      @UplayUbisoft The issue is my saved games are not recognised when uPlay is offline, meaning I can't continue. Would appreciate help, please.

      1 reply 0 retweets 0 likes
    2. Ubisoft Connect‏Verified account @UbisoftConnect 3 Feb 2014
      Replying to @byronicman

      @byronicman You are able to play with Uplay in offline mode. However in some cases saves made while online are only accessible while online

      1 reply 0 retweets 0 likes
    3. Simon Byron‏ @byronicman 3 Feb 2014
      Replying to @UbisoftConnect

      @UplayUbisoft thank you. So given I am one of those some cases, what can be done about it? Going by the forums, I'm far from the only one.

      1 reply 0 retweets 0 likes
    4. Ubisoft Connect‏Verified account @UbisoftConnect 3 Feb 2014
      Replying to @byronicman

      @byronicman Have you contacted our support team to discuss the issue? They can give you more information: http://support.ubi.com/ 

      1 reply 0 retweets 0 likes
    5. Simon Byron‏ @byronicman 4 Feb 2014
      Replying to @UbisoftConnect

      @UplayUbisoft I have - it's a "known issue" and the workaround they suggested didn't fix it. I can't play the game I paid for.

      1 reply 0 retweets 0 likes
    6. Ubisoft Connect‏Verified account @UbisoftConnect 4 Feb 2014
      Replying to @byronicman

      @byronicman Have you contacted them to let them know the work around didn't help? You can try phoning them: http://www.ubi.com/US/Support/InternationalSupport.aspx …

      2 replies 0 retweets 0 likes
    7. Simon Byron‏ @byronicman 4 Feb 2014
      Replying to @UbisoftConnect

      @UplayUbisoft How do I go about getting a refund?

      1 reply 0 retweets 0 likes
    8. Ubisoft Connect‏Verified account @UbisoftConnect 4 Feb 2014
      Replying to @byronicman

      @byronicman Refund requests are handled by the Uplay shop support. You can find our refunds policy and process here: http://shop.ubi.com/store?Action=ContentTheme&Env=BASE&Locale=en_CA&SiteID=ubina&ThemeID=8605600&pbPage=en_CA-ReturnsAndCancellations#q3 …

      2 replies 0 retweets 0 likes
    9. Simon Byron‏ @byronicman 4 Feb 2014
      Replying to @UbisoftConnect

      @UplayUbisoft thanks for this link - it redirects, Could you direct me to UK refund site - a search on http://ubi.com  doesn't work.

      1 reply 0 retweets 0 likes
    10. Ubisoft Connect‏Verified account @UbisoftConnect 5 Feb 2014
      Replying to @byronicman

      @byronicman To find the article, go to https://shop.ubi.com , click "help" in the top right, then scroll down to Returns and Cancellations

      1 reply 0 retweets 0 likes
      Simon Byron‏ @byronicman 5 Feb 2014
      Replying to @UbisoftConnect

      @UplayUbisoft Thanks. "No returns / refunds will be offered for digital products." Does that still apply when the game has "known issues"?

      9:08 AM - 5 Feb 2014
      1 reply 0 retweets 0 likes
        1. New conversation
        1. Ubisoft Connect‏Verified account @UbisoftConnect 5 Feb 2014
          Replying to @byronicman

          @byronicman The policy mentions the right to offer refunds under exceptional circumstances. Contact shop support for a definitive answer

          2 replies 0 retweets 0 likes
        2. Simon Byron‏ @byronicman 5 Feb 2014
          Replying to @UbisoftConnect

          @UplayUbisoft Okay - cool. Thank you. I spoke to a guy on the phone earlier so am sending system info later. Hope to get it resolved.

          0 replies 0 retweets 0 likes
          3. End of conversation

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