Sorry you're experiencing an issue. Please try to pay the fee using the "Pay Unpaid Postage" option here - https://www.royalmail.com/personal/receiving-mail/pay-a-fee … You may need to omit any ref numbers. If that still doesn't work please send us a DM so we can advise what to do next. Thanks ^RM
@RoyalMailHelp Hi there, I'm trying to pay a customs charge but whatever form of payment I attempt (multiple cards/PayPal) I get an error on the website. Helpline has a wait time of over 30 mins. Can you help?pic.twitter.com/MvJu1lc0gE
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Thanks for this - I managed to get through via the phone eventually, so it's sorted. I appreciate the response, though - thank you.
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