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@RoyalMailHelp Hi - I am stuck in a loop where the website says my item is being held due to a customs charge. I have paid the customs charge - which is acknowledged when I try to "pay" it again. I just want to arrange redelivery. Can you help please?
Morning Simon. If you've paid the fee then the redelivery should've been arranged automatically. Please DM your 3- ref number from the confirmation email, or your address to us, if you'd like us to check. ^Jen
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