Brian Study

AirTran / Southwest "family" creates dysfunctional customer experience. #southwestairlines ruins the day.

#sds10 @joegalvin: knowledge mgmt in some form is a baseline, required capability for all sales teams. Improving this is a present issue.

From Dilbert today, I love this: "When you find a big kettle of crazy, it's best not to stir it."

At the Art Instutute's opening for the modern wing. Really cool stuff for kids and families.

On the el, going home and overhearing a cell phone conversation I wish I wasn't overhearing. Ugg.

I'm a big fan of Colin Powell on the topic of Leadership. Interesting interview in Information Week: http://tinyurl.com/cfolmt

Thinking about enhanced integration possibilities with Microsoft.

I'm stunned the Bears actually traded for Cutler.

Sitting in a Chevy's looking out at the bay and reflecting on how pretty the San Francisco / Oakland area is.

Really appreciate the Cassidy Tire on Canal street, Chicago. Fast, friendly and found candy for my kids :-)

Walking home, enjoying the air, cold though it may be

Congratulations to Eved Services, the 2009 Merrick Momentum award winner from the Chicagoland Entrepreneurial Center.

We should all aspire to be talked about the way Jack Sandner was honored as the 2009 Entrepreneurial Champion Award.

At the Chicagoland Entrepreneurial Center Momentum Awards dinner. Approaching the announcement of the Momentum Award winner.

at a 5 year old's b-day party, talking about twitter

i think i really like mindjet mindmanager pro.

Wondering how I'll really use twitter.

conference calls at the airport, my favorite

whacking one more mole