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BritishGasHelp's profile
British Gas Help
British Gas Help
British Gas Help
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@BritishGasHelp

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British Gas HelpVerified account

@BritishGasHelp

Tweet with your enquiries or issues. We're here 8am – 10pm Mon to Fri, & 8am – 6pm Sat & Sun. For Emergency numbers visit http://www.britishgas.co.uk/emergency 

britishgas.co.uk
Joined December 2011

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    1. Pascal Hartig‏ @passy 5 May 2014

      .@BritishGas You should rethink your password policy. Disallowing special characters and disabling pasting leaves a bad taste in my mouth.

      5 replies 30 retweets 20 likes
    2. British Gas Help‏Verified account @BritishGasHelp 6 May 2014
      Replying to @passy

      @passy Sorry to be a pain. We're following standard password policy & can't allow pasting for security reasons. Cheers ^Steve

      8 replies 11 retweets 1 like
    3. Pascal Hartig‏ @passy 6 May 2014
      Replying to @BritishGasHelp

      .@BritishGasHelp Disallowing pasting and therefore password managers is NOT a standard practice. It's unnecessary and dangerous.

      5 replies 16 retweets 23 likes
      British Gas Help‏Verified account @BritishGasHelp 6 May 2014
      Replying to @passy

      @passy We'd lose our security certificate if we allowed pasting. It could leave us open to a "brute force" attack. Thanks ^Steve

      2:59 AM - 6 May 2014
      • 520 Retweets
      • 164 Likes
      • Brian Surgenor devala bookerberg🔹 Valentín Barros Markus Ritzmann @34c3 🤔 Justin Honold sparcut [Nibfi] Mallory
      218 replies 520 retweets 164 likes
        1. New conversation
        2. Tomáš Fejfar  🐘‏ @tomasfejfar 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp contain this #shitstorm in 3 simple steps: 1) escalate it to mngt 2) make your company acknowledge it 3) fix it -> #win

          1 reply 0 retweets 2 likes
        3. British Gas Help‏Verified account @BritishGasHelp 31 Jan 2016
          Replying to @tomasfejfar

          @tomasfejfar Hi, I'm sorry you've had to complain. It sounds like you've got things sorted but if not please let me know & I can help. ^SB

          0 replies 0 retweets 1 like
        4. End of conversation
        1. New conversation
        2. Claire Lucas‏ @drclairelucas 6 May 2014
          Replying to @BritishGasHelp

          @BritishGasHelp @arodham @passy poor Steve. No need for people to call him stupid though

          3 replies 0 retweets 2 likes
        3. Pascal Hartig‏ @passy 6 May 2014
          Replying to @drclairelucas

          @drclairelucas @BritishGasHelp @arodham Indeed. It's unfortunate that these purely technical issues end up in ad hominem attacks.

          0 replies 0 retweets 2 likes
        4. End of conversation
        1. New conversation
        2. Alan Braggins‏ @alanrmb 15 May 2014
          Replying to @BritishGasHelp

          @BritishGasHelp See http://www.troyhunt.com/2014/05/the-cobra-effect-that-is-disabling.html … for more on why that's wrong than fits in 140 chars.

          1 reply 2 retweets 11 likes
        3. British Gas Help‏Verified account @BritishGasHelp 15 May 2014
          Replying to @alanrmb

          @alanrmb Hi Alan, could you pls send the link through as DM and we'll take a look for you. Thanks, Danny

          2 replies 1 retweet 0 likes
        4. Alan Braggins‏ @alanrmb 15 May 2014
          Replying to @BritishGasHelp

          @BritishGasHelp Please tell me you're joking!?

          0 replies 0 retweets 25 likes
        5. End of conversation
        1. PedroStephano‏ @PedroStephano 5 May 2017
          Replying to @BritishGasHelp @passy

          hahaha. You're jokin right? Seriously, you need to allow pwd managers and pwd pasting. Seriously. It's 2017.

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
        1. Polaris Beaver‏ @PolarisBeaver 28 Apr 2017
          Replying to @BritishGasHelp @passy

          Thank god hackers don't have scripts to brute force or anything! Nope they load Internet Explorer, that's how they do it! You got 'em champ!

          0 replies 0 retweets 1 like
          Thanks. Twitter will use this to make your timeline better. Undo
        1. Alan Hogan‏ @AlanHogan 28 Apr 2017
          Replying to @BritishGasHelp

          Aw, I hope your organization realizes how wrong this is.

          0 replies 0 retweets 0 likes
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        1. Mike McGally‏ @cmsimike 28 Apr 2017
          Replying to @BritishGasHelp @passy

          you have absolutely NO idea how the web works or what security is.

          0 replies 1 retweet 0 likes
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        1. Kirill Korolyov‏ @Dremora 31 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp @passy I’ve met some of your frontend developers - smart guys, but you should fire whoever thinks this will loosen security.

          0 replies 0 retweets 2 likes
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        1. The Dave!  🤷‍♂️‏ @TheDaveCA 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp but you do know what attackers don’t know or care whether you “allow” pasting, right? This only reduces security of users.

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
        1. The Dave!  🤷‍♂️‏ @TheDaveCA 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp are you actually this stupid, or just repeating what someone very stupid told you? I assume you don’t personally set policy.

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
        1. psaux‏ @twitt3raccnt 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp @passy - some poor bloke is copy pasting passwords to conduct password attacks against them. wow.

          0 replies 0 retweets 0 likes
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        1. William Davis‏ @wjdavis5 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp @passy in case you couldn't tell we all know you made that crap up steve.

          0 replies 0 retweets 0 likes
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        1. Phil Hagen‏ @PhilHagen 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp you really have no idea what you're talking about. Step aside and let the adults take over.

          0 replies 0 retweets 0 likes
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        1. Ben Basson‏ @Ben_Basson 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp @passy What security certificate do you have? I see no evidence of one anywhere on your page.

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
        1. New conversation
        2. a lil' dragon who's just doin' her best okay‏ @kindlewave 30 Jan 2016
          Replying to @BritishGasHelp

          @BritishGasHelp @Ineffyble_alt @passy sounds like a sysadmin who's not so bright and too stubborn for objectivity

          1 reply 0 retweets 0 likes
        3. Ade Rixon‏ @aderixon 30 Jan 2016
          Replying to @kindlewave

          @kindleaire Bit pejorative. It isn't usually sysadmins who make these decisions. Often poor or poorly understood auditors.

          1 reply 0 retweets 0 likes
        4. a lil' dragon who's just doin' her best okay‏ @kindlewave 30 Jan 2016
          Replying to @aderixon

          @aderixon you're right. I've encountered one who blocked .zip downloads for "security" tho, was reminded of that.

          1 reply 0 retweets 0 likes
        5. Ade Rixon‏ @aderixon 30 Jan 2016
          Replying to @kindlewave

          @kindleaire I'll allow there often seems to be quite a high wanker quotient in the field. :-)

          0 replies 0 retweets 1 like
        6. End of conversation

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