.@British_Airways refusing to pay compensation for disruption following IT outage. An airline not fit for purpose.
I submitted a claim for my 14 hour delay. Customer Relations called today. Not paying compensation as did not know cause of the IT problem.
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Hi Brian, we would suggest getting back in touch with Customer Relations in a couple of days once the full investigation has been completed.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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