Avoid Majestic Wellbeing on @AmazonUK . That they fail to get the goods you ordered to you is your fault, the Post Office's fault and nothing to do with them. Rude and agressive customer service "I might point out that we can report buyers as well to Amazon"
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This may amaze you Brian - and I may be the only person apart from the examiner - but I read (and remember) your Masters thesis on 'service failure and recovery'; all still very relevant I think!
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Paul how are you? Thank you. It was Peter Imbert who inspired me to choose that subject. He hated the fact that lawyers wouldn’t let the police apologise when they made a mistake, for fear of being sued. As you say, still relevant.
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All well, thank you. Peter Imbert was a very good man!
End of conversation
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