Big news! Excited to announce Cinder, a fully-integrated Trust & Safety platform. We are launching today w/ a new website (cinder.co), a Series A announcement, and a bit of media. Check out TechCrunch and VentureBeat articles. 1/n
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We’ve hired (and are hiring!) a great team, are already deployed at some of the world’s most interesting companies, and have raised $14M. The platform is moving so, so fast. We are learning a ton and incredibly grateful to be in this situation. venturebeat.com/security/how-a 2/n
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On a personal level, I feel very lucky to be working with co-founders , , and Phil Brennan. CEO Glen deserves a special shoutout for conceptualizing the product, bootstrapping us into YCombinator, and recruiting the rest of us. 3/n
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I wanted to mention the values we aim to represent and inculcate. We are empathetic, relentless, and intentional. 4/n
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Empathy means we respect each other as colleagues, we strive to deeply understand customer needs & challenges, and we are clear-eyed about the adaptability and nefarious approach of dangerous actors online. 5/n
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Relentless means we build fast, we keep our standards extraordinarily high, we stand for what’s right, and we never consider any problem “solved.” We can always improve so we embrace criticism and seek out diverse perspectives. They are valuable and welcome. 6/n
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Intentional means we stay focused on the mission of making the Internet safer. We kill our darlings even though it is difficult. We listen because listening advances the mission. We are opinionated when we think it really matters. 7/n
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I never intended to be an entrepreneur. I’m here because T&S enterprises across industry do critical jobs with inadequate tools. I think that if we can help them, the world improves: dangerous material and actors better mitigated, less speech incorrectly squashed. 8/n
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That’s that. Big day. Check out the job board linked from cinder.co. Follow Cinder on LinkedIn. Keep an eye on us at (which will tweet eventually - 🙂). 9/n
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Congrats Brian.
Will this software have productivity monitoring for content moderators built in? (Eg stats like average handling time or quality score?) I'd be interested to hear your views on balancing your clients' need to track work, with the negative impact that (1/2)
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productivity tracking can have on the mental wellbeing of content moderators who are already doing a very taxing job (2/2)
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