The Everything Store by Brad Stone has a great section devoted to this. Jeff believes the person closest to the problem should be the one proposing the solution.
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Hey Brian as a Risk/TnS engineer from Airbnb right after you left, just want to say it's awesome seeing you succeed with Coinbase! I was an early fan and great seeing the company grow!
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Too bad he won't let his warehouse employees decide how urgently they need to go to the toilet
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