Hey @Google @gmail @YouTube it’s been a few months and my bands gmail account is STILL hacked. They have our YouTube as well. I’ve filled out forms and absolutely nothing. It’s definitely hacked and yet they can’t “prove” it’s us. It’s pretty obvious who has it is not us.
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Can we get something done about this? And can we talk to an actual customer service person and not go through these bs forms that just end up telling me they can’t prove anything?
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http://YouTube.com/vearaband this is the account. They had is named S00 d0g or something dumb like that but changed it to “Veara Band”. We are not in control of this account right now and this same hacker is harassing other family members emails now. FIX IT!
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Your forms don’t work because they have changed all the recovery info in our gmail accounts. Which makes it harder for us to prove it’s us. But we are losing our YouTube page because of it.
@YouTube@TeamYouTube please help us recover this account!1 reply 0 retweets 0 likesShow this thread -
Replying to @bradleywyros
By chance, did you already try recovering your account by going through these steps: https://goo.gl/8HPfKr ? Keep us posted.
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Replying to @TeamYouTube
Many, many times. But the main issue is that they have changed all of the recovery info. Is there anyway we could atleast change the email associated with our YouTube page?
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Replying to @bradleywyros
To change your email address on YouTube, follow the instructions mentioned here: https://goo.gl/h1ZgPL . Hope this helps!
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Replying to @TeamYouTube
This says “If your account's email address ends in
@gmail.com, you usually can't change it.” Our gmail (which is hacked) is what is connected to the account. We can not recover that account because the recovery info was changed. Who can we speak with to get our YouTube back?1 reply 0 retweets 0 likes -
@gmail how can we recover an account that has been hacked and all the recovery info has been changed? This hacker has our YouTube as well.1 reply 0 retweets 0 likes -
Replying to @bradleywyros
We'd like to look into this! Are you able to follow us so we can reach out over DM? Let us know once you have, thanks.
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