Hey @YouTube @TeamYouTube sometimes when I start watching video I only get audio and no video is this random? Sometimes it happens but sometimes it doesn't, but when it does I have to scroll around the video until it actually shows the video.
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Replying to @bigbrojesse
That's strange. What device are you on? Also, do you see this happening across devices? Let us know and we can get started on some troubleshooting steps.
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Replying to @TeamYouTube
I'm currently using the Mobile App I haven't had a chance to check other devices that I do have because I mainly use a LG K20 to watch YT videos. The problem never seems to happen when a commercial plays before a video I've noticed.
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Replying to @bigbrojesse
That's strange! Could you try reinstalling/updating the app to see if that makes a difference? Keep us posted.
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Replying to @TeamYouTube
Uninstalled and reinstalled made sure it is fully updated but it's still happening but I noticed when I switched from back and forth from my main screen or another app back to the YT mobile app the video returns to normal.
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Replying to @bigbrojesse
Thanks for trying the steps. Just to confirm, have you restarted your device to check if there's any difference? Also, is this happening when you switched networks from mobile data to WiFi and vice-versa? Let us know.
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Replying to @TeamYouTube
Just tried restarting still happened, tried switching between Wi-Fi and my mobile network and not right away but eventually it happened again after playing a couple of videos.
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Replying to @bigbrojesse
Noted. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every you may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
1 reply 0 retweets 0 likes
Sent hopefully it is just something a minor update can fix.
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